Refund & Return Policy

At JJ Infinite, your satisfaction is our top priority. If your purchase doesn’t meet your expectations, we’re here to make it right. Our simple and transparent return and refund process ensures a smooth experience, so you can shop with confidence every time.

1. Eligibility for Returns

• You can request a return or exchange within 7 days of receiving your order.

• he item must be unused, unworn, and in its original packaging with all tags intact.

• Returns are not accepted for products that are damaged due to misuse, used items, or hygiene-related accessories (like clips) unless defective.

2. Refund Process

• Once your return is received and inspected, we will notify you via email.

• Approved refunds will be processed within 5–7 business days to your original payment method.

3. Exchange Option

• If you’d like to exchange an item for a different size, color, or product, please contact our support team before initiating a return.

4. Non-Returnable Items

• Certain items such as hair clips and accessories may not be eligible for return due to hygiene reasons.

5. Contact Us

• For any questions regarding returns or refunds, please reach out to our support team at
  Email: [jjinfinitegroups@gmail.com]